Refund policy

Effective Date: 01/01/2026

Last Updated: 01/02/2026

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition you received it.
  • It must be in its original packaging.
  • You’ll need to provide a receipt or proof of purchase.

To start a return, contact us at admin@feelgoodimpressions.ca If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

In addition to custom orders, the following items cannot be returned:

  • Gift cards
  • Downloadable products (if applicable)
  • Items marked as "Final Sale"

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of your returned item.
  • Shipping costs are non-refundable. If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.

Damages and Issues

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item. Please include photos of the damage/defect. We'll evaluate the issue and make it right by offering a replacement, refund, or store credit.

Custom Orders

Custom or personalized orders are final sale and are not eligible for returns, refunds, or exchanges.

Exchanges:

We do not offer direct exchanges. If you need a different item, please return the original item and place a new order for the item you prefer. This ensures you receive your new item as quickly as possible.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, you’ll be refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, contact us at admin@feelgoodimpressions.ca

Cancelled Orders:

Orders can be cancelled within 24 hours of purchase by contacting us at admin@feelgoodimpressions.ca. Once an order has been processed or shipped, it cannot be cancelled and our standard return policy applies.